Keep every request moving.
TaskFlow is the PORTAL VII service desk. Tickets with SLAs, problems, changes and releases, projects that stay in sync with tickets, assets, a service catalog, a knowledge base and a self-service portal — in one secure workspace.
- Live at taskflow.portalvii.com
- Multi-tenant & role-based
- Email for every update
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Illustrative preview
One workspace for the whole service lifecycle
From the first “it’s not working” to the root cause, the change and the project that fixes it for good.
Tickets & SLAs
Incidents and service requests with list and Kanban views, SLA policies on business hours, escalations, merge, watchers and saved views.
Problems, changes & releases
Root cause and known errors, change types with CAB approvals, a change calendar with conflict detection, and releases that bundle changes.
Projects
Board, list, calendar and table layouts, cycles, modules, sub-items and relations — with tickets that stay in sync with their work items.
Assets & CMDB
Asset types with inherited fields, CI relationships and impact analysis, linked tickets and changes, assignment history.
Procurement & licensing
Vendors, contracts with renewal reminders, software licence compliance and purchase orders that create assets on receipt.
Service catalog
Request forms, costs and delivery times, department visibility, and approvals by manager, department head or named people.
Knowledge base & portal
Articles with review dates and votes, live suggestions while employees report issues, and a branded self-service portal.
Automation
Workflow Automator with ALL/ANY conditions and 17 action types, one-click scenarios, and round-robin that respects availability.
Analytics
Created vs resolved, SLA compliance, response and resolution times, CSAT, agent and group performance, asset inventory.
How work flows
Four steps, one record, nobody chasing updates.
- 1
Request
Employees report an issue or order a service in the portal — or simply email. Articles appear as they type.
- 2
Route
Categories, groups and automation rules assign the right team; the SLA clock starts on business hours.
- 3
Work
Agents reply, add notes, approve changes or plan the work as a project — with everyone notified by email.
- 4
Resolve & learn
Resolved tickets ask for a rating, answers become articles, and dashboards show what to improve.
When a request becomes real work, it stays connected
Add a ticket to a project and choose where it starts. TaskFlow keeps the ticket and its work item in step both ways — so the requester sees progress without anyone copying updates between tools.
- Backlog, To do, In progress and Done map to the ticket automatically
- Resolving the ticket completes the work item — and the other way round
- Work items with modules, cycles, sub-items, relations and image previews
- Subscribers get an email for every change
Built for everyone who touches a request
One queue, every channel, no missed SLA
- List and Kanban queues with saved views like Overdue, Due today and Unassigned
- Canned responses, signatures, private notes with @mentions and "send and set as"
- SLA timers that pause while waiting on the requester, with automatic escalations
- Global search (⌘K) across tickets, problems, changes, assets, articles and people
Secure by design, like everything at PORTAL VII
Built on Go microservices, PostgreSQL and Redis, with a modern Next.js interface and themes for every taste.
Multi-tenant isolation
Every organization’s data is scoped to its own workspace.
Role-based access
Granular privileges, agent/requester separation and API keys.
Verified accounts
Email verification, single-use reset links and session control.
Audit trail
Who changed what and when, for tickets, people and settings.
Reliable email
Branded HTML emails with sending limits that protect your domain.
Backed up nightly
Automatic HTTPS and nightly database backups in production.
Common questions
What is TaskFlow?
TaskFlow is the PORTAL VII service desk: incidents and service requests with SLAs, problem, change and release management, projects, assets, procurement, a service catalog, a knowledge base and a self-service portal — in one workspace.
How do tickets and projects work together?
Add a ticket to a project and pick a status (Backlog, To do, In progress or Done). The ticket and its work item stay in sync both ways, and resolving the ticket completes the work item.
Can employees use it without training?
Yes. The self-service portal lets people report an issue or request a service, see their tickets, reply, approve requests and rate the help they got. Knowledge articles are suggested while they type.
Does it send email?
Every notification can be emailed — assignments, updates, mentions, approvals and project changes — in branded HTML that works on phones and desktops. Each person chooses which emails they want.
How do I start?
Create a workspace at taskflow.portalvii.com, verify your email, and invite your team. For a guided setup or enterprise needs, contact us.
Put every request in flow
Set up your service desk today. Your team, your branding, your workflows.